To maintain the shine and durability of your pieces, we recommend removing your jewelry before:

• Going to bed
• Showering or bathing
• Exercising or engaging in physical activity
• Swimming in chlorinated or salt water
• Applying lotions, perfumes, hairspray, or other cosmetics
• Cleaning with strong household chemicals

If your jewelry comes into contact with any of the above, be sure to dry it thoroughly before storing to help preserve its appearance and vibrancy.

Just like heel caps on your favorite shoes or oil in a luxurious car, even the finest materials are subject to natural wear over time.

It’s not about the price tag or the brand — it’s about physics and friction.

Daily contact with skin, air, fabrics, and cosmetics gradually wears down the outer layer. That’s completely normal — and exactly why we created our Jewelry Spa service: to refresh and restore your pieces when the time is right.

We offer one complimentary plating refresh within 1 year of your original purchase — because your jewelry deserves to shine like new.

What’s included:

• Replating of gold or white rhodium finish
• Professional cleaning and gentle polishing

Please note:

• This service is valid for one-time use within 12 months from the purchase date.
• Shipping costs (both ways) are covered by the customer.
• After the 12-month period, the same service can be requested for an additional fee.

To schedule your jewelry spa service, please email us at contact@orxata.jewelry with your order number and a photo of the item. We’ll guide you through the next steps.

We offer complimentary warranty repairs for all our jewelry within 6 months of the purchase date. If your piece requires service due to a manufacturing issue, we’ll take care of it with care and precision.

Warranty Coverage Includes:

• Repair of defects in craftsmanship or materials
• Restoration of broken or non-functional components (if not lost)

Please note:

• Lost or missing parts are not covered under the warranty and will be replaced at the customer’s expense.
• Shipping costs (both ways) are the responsibility of the customer.

To request a warranty repair, please contact us at contact@orxata.jewelry with your order number, photos, and a short description of the issue. We’ll guide you through the next steps.

Our solid 14K gold pieces are made to last — and we’re here to help them stay brilliant for a lifetime.

Lifetime Services Include:

• Free professional cleaning and polishing
• Complimentary repairs for craftsmanship-related issues, anytime after purchase

Please note:

• Lost or missing components are not covered and can be replaced for an additional fee.
• Shipping costs for all services are the responsibility of the customer.

To request gold care services, simply email us at contact@orxata.jewelry with your order details and a photo of the piece. We’ll be happy to assist.